Client Satisfaction Survey

1. Overall, how satisfied are you with your representation by the Reese Law Office?

   Not at all Satisfied                                           Extremely Satisfied
   1 2 3 4 5 6 7 8 9 10

2. Which attorneys primarily worked on your case?

   Catherine M. Reese Joseph B. Mullaney Other

3. Timeframe in which you were an active client:

   
   

4. How did you learn of the firm?

   Professional (legal/financial/health) Friend/Colleague Prior Client of the Firm
   Internet Search (Lawyers.com, Google, Other) Other

   Please be more specific, if possible:

5. What was your selection criteria for choosing us as your counsel?

   Location Concentration in Family Law Recommendation Price Other
   Rapport in initial consultation Profile of firm and counsel from website

   Please be more specific, if possible:

6. Please indicate how well each of the following statements describes your representation by the Reese Law Office.   (Please check one box on each line below)?

   1. Was qualified and knowledgeable about the law pertaining to my case?

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   2. Listened to me and understood my needs:

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   3. Worked closely with me to provide guidance for reaching my goals:

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   4. Followed through on their commitments:

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   5. Was accessible when needed:

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   6. Returned correspondence in a timely manner:

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   7. Acted in my best interest:

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   8. Provided a knowledgeable point of view on how the courts tend to rule in similar case situations:

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   9. Had the ability to plan effectively for litigation or an alternative course of resolution:

      Not at all Satisfied                                           Extremely Satisfied
      1 2 3 4 5 6 7 8 9 10

   10. Made complex information easier to understand:

       Not at all Satisfied                                           Extremely Satisfied
       1 2 3 4 5 6 7 8 9 10

   11. Kept me involved and up to date on the status of my case:

       Not at all Satisfied                                           Extremely Satisfied
       1 2 3 4 5 6 7 8 9 10

7. Did you feel that more or less of your case should have been handled by Ms. Reese and why?

   
   

8. Did you feel that the office staff was knowledgeable?

   
   Yes No

9. Did you feel that the office staff was courteous?

   
   Yes No

10. Did you feel that the office staff was professional?

    
    Yes No

11. Did you look at the firm's website?

    
    Yes No

12. If you did look at the firm's website, what did you find helpful about it?

    
    

13. In your opinion, how could the site be made more helpful; were there any items you were looking for that you could not find?

    
    

14. Please indicate how satisfied you were with the style of representation by the Reese Law Office below by indicating if you feel they should have been more aggressive or less aggressive in your case.

    Less Aggressive                                                   More Aggressive
    1 2 3 4 5 6 7 8 9 10

15. What did you feel your counsel did very well?

    
    

16. How do you feel you could have been better served by the Reese Law Office?

    
    

17. Did the Reese Law Office provide a professional and inviting office?

    Yes No

18. Did you feel that the fee advance was adequately explained to you and as set forth in the fee agreement?

    
    (If not please fill in your suggestions for improvement below)
    

19. Were you easily able to understand your bill and the status of your account as set forth on your billing statement?

    
    (If not please fill in your suggestions for improvement below)
    

20. Did you feel the firm was reasonably priced for the services provided?

    
    (If not please fill in your suggestions for improvement below)
    

21. How likely would you be to recommend us to a friend or colleague?

    Not at all Likely                                                    Extremely Likely
    1 2 3 4 5 6 7 8 9 10

Your answers to this survey will remain anonymous. If you would like the Reese Law Office to know these are your comments, please fill in your name.

Name: